At, we strive to do everything that we can to ensure your personal information is kept safe and confidential, and to comply with all applicable U.S. federal and state laws that regulate medical privacy.


Your Health Is Your Business, We Keep It That Way

Upon purchasing any of’s testing, you can be sure that your privacy and information is safe and secure. From encrypting your data, to adhering to applicable health privacy laws and minimizing the processing or maintenance of any sensitive personal information, is all about keeping your health your business.


How We Secure Your Information

Our system is protected by a 128-bit secure socket layer (SSL) encryption and the health industry’s standard HL-7 interface. Whether you call our counselors to complete your order or place your order online, we work hard to protect your information throughout the entire process. We also partner with healthcare providers and test centers across the nation that take the privacy and security of your health information as seriously as we do. Does Not Accept Health Insurance

We are able to both prevent your testing from being reported to your insurance company and having them place your results on your permanent medical record by not accepting health insurance as a payment method. Instead, we accept numerous other payment forms for your convenience including: credit and debit cards, prepaid gift cards bearing the Visa, MasterCard, Discover, or American Express logo, cashiers checks or money orders, PayPal, health savings accounts (HSAs), and flexible spending accounts (FSAs). Any charges on your statement will appear from “”.


You Control How We Communicate With You

Test results are available within 1 to 3 business days after¬†your lab visit. Once your results are ready, you will receive an email at the email you designate from “” letting you know that your lab test results are available to view and download in your online account. We will not leave you voicemails or send you text (SMS) messages unless you explicitly consent to be contacted in that manner. We do not send mail to your house.


Our Care Advisors Are Here To Help

Our care advisers are available by phone or online via live chat to guide you step-by-step through any online process, and physicians are available for a consultation if your results mandate it.